A medical appointment involves more than recognizing a few familiar words. You need room to explain what concerns you, ask about unfamiliar terms and understand what comes next. For people who prefer Hindi, Urdu or Telugu, speaking directly with a doctor in that language can make the conversation more comfortable. At Active Medical Care in Fairfax, Dr. Nisa Masood, MD, offers care in English, Hindi, Urdu and Telugu.
Tell the office your preferred language
Mention your language preference when you call rather than waiting until the appointment begins. Explain which language you would like to use for the conversation and whether you need help with written information. Speaking a language and having every form available in that language are different things, so ask what the office can provide. This helps the team prepare and gives you a chance to discuss any access needs in advance. A preference can also change from one visit to another depending on the topic and who is joining you.
Prepare the story you want to tell
Before the visit, write down what you want the doctor to understand. You might include when a concern started, what has changed and which question matters most to you. Use the language you find easiest; the list is there to help you remember, not to test your medical vocabulary. Bring medicine names or containers as well as your written description. Exact names can be useful even when the rest of the conversation takes place in another language. If you are uncertain about a term, say so instead of guessing.
Ask for plain explanations
Medical terms can be confusing in any language. Ask the doctor to explain an unfamiliar word, why a test is recommended or what a medicine instruction means. You can ask for one step at a time if several instructions arrive together. Before leaving, describe the plan in your own words and ask whether you have understood it correctly. This is a practical way to catch a misunderstanding while you can still discuss it. You do not need to feel embarrassed about asking a question twice or requesting a slower explanation.
Keep language needs separate from assumptions
People who speak the same language do not all share the same experiences, preferences or beliefs. Tell the doctor what matters to you rather than assuming it will be obvious. This may include routines, food preferences, work schedules or the role you would like family members to have in appointments. A respectful conversation makes space for those details without treating language as a diagnosis or a complete description of a person. You can choose the language that helps you communicate clearly even if you are comfortable using English in other settings.
Discuss family involvement and privacy
A relative or friend may help you remember questions or organize records, but you can also ask to speak privately with the doctor. Tell the office who you would like involved and what help you want from them. For situations requiring interpretation, ask about appropriate language assistance rather than relying automatically on a child or an untrained person to explain medical information. HHS emphasizes effective communication in healthcare. The right arrangement should support understanding and respect your privacy; it should not make you feel unable to ask a sensitive question.
Confirm the written next steps
Before leaving, ask how you will receive results, instructions or follow-up information. If a document contains words you do not understand, ask the team to explain them and clarify whether a translated version or other assistance is available. Do not assume a phone translation tool can safely resolve every medical instruction. Keep the contact number and follow-up date somewhere easy to find. If you realize later that an instruction is unclear, call the office. It is better to check than to make a guess about a test, medicine or appointment.
Find the right appointment in Fairfax
Active Medical Care is at 3930 Pender Dr, Suite 230, Fairfax, VA 22030. Office hours are Monday through Friday, 9:00 AM to 5:00 PM. When booking, tell the team whether you are a new patient, the kind of visit you want and your preferred language. Ask about insurance coverage and any records needed before you arrive. The website includes guides to preventive visits, chronic disease care and telehealth so you can explore services before calling. Language access is part of the appointment conversation, while the recommended care remains based on your individual needs.
Frequently asked questions
Which languages does Dr. Masood speak?
English, Hindi, Urdu and Telugu. Mention your preferred language when you call to arrange a visit.
Does speaking a language mean every form is translated?
Not necessarily. Ask the office what written information and language assistance are available for your visit.
Can I ask for part of the visit to be private?
Yes. Tell the doctor your preferences about family or caregiver involvement, and ask to discuss personal concerns privately.
Care is available in English, Hindi, Urdu and Telugu.
All insurance plans accepted. Please call to confirm your coverage before your visit.
Talk with our Fairfax office
Call (703) 620-6221 to schedule with Active Medical Care. Our office is at 3930 Pender Dr, Suite 230, Fairfax, VA 22030. We are open Monday–Friday, 9:00 AM–5:00 PM.
Call (703) 620-6221This article is for general information and isn't medical advice.